BCBST announced it was changing precerts from Availity to Cohere (which is a junk site that doesn't work and appears to mainly be an AI radiology precert company). When our office manager attemtped to use the Availity site it forwarded her to Cohere. No help at all, no response for 2 months. Can't get a human on the line at BCBST. Finally got a woman at Cohere and gave her info with no help. She kept saying what was entered wasn't completed, and we had a bunch of drafts but no help there. Finally I contacted Dr. Scott West in Nashville and his office person Desiree thankfully gave us the form to fax into BCBST at their usual fax number. She said on her PC she cannot get Availity to pre-cert TMS but her coworker on her PC can. Anyone else have issues with BCBST, Availity, or Cohere? There's a "Welcome to Cohere" webinar this Thursday and you bet I'll be on it with my office manager.